FREQUENTLY ASKED QUESTIONS
What is a complete engine?
A complete engine is an engine that includes the block, injection, turbo, and distribution, ensuring a faster and more reliable assembly.
What is the difference between used auto parts and rebuilt parts?
The used auto parts we sell are original, without any adjustments made, often coming from cars with very few kilometers. Rebuilt parts are used parts that are recovered with manual repairs and replacement with white label parts.
What warranty do the parts have?
All of our parts come with a warranty. Engines and gearboxes have a warranty of up to 1 year, while the remaining parts have a functioning warranty. All engine and gearbox warranties are listed on the invoice. The functioning warranty period is 15 days from the day of receipt of the part.
What is the process if there is a problem with the part?
If you have a problem with the purchased part – and it is within the warranty period – you should inform us, send the part back to our facilities, and we will send a replacement part. If we do not have a replacement part in stock, we will refund the cost of the part, provided it is returned in the same condition it was sent and without being tampered with.
Where can I confirm the engine reference?
Usually, the reference is engraved on the engine block. Depending on the brand, it may be a numerical or alphanumeric reference.
How are the parts shipped?
They are shipped through a carrier, usually CTT Express. If it is being shipped to Madeira or the Azores, it is necessary that the part is delivered to a freight forwarder in Perafita, Matosinhos, after being shipped by CTT Express. The boats usually leave on Fridays, arriving at the destination/address on Mondays.
For the Spanish islands (Ceuta, Melilla, Balearic Islands, and Canaries), please consult the additional shipping cost.
Can I track my part at any time?
Yes. When you complete your purchase, you will receive an email with your order number and shipping guide. With this number, on the CTT Express website, you can always know the location of your part. Follow it until it arrives at your home, mechanic, or any other address you have defined.
TERMS AND CONDITIONS
Cancellations, Exchanges, and Returns
The following conditions and terms are only applicable to purchases made at www.jesusbaptista.com.
The Customer may cancel their order at any time until delivery, with the right to a refund of all amounts paid. After receiving the order, the Customer may exercise their right of withdrawal under the legally provided terms, as indicated below, namely, in Article 4, paragraph J, Article 10, and Article 11 of Decree-Law no. 24/2014, of February 14, amended by law no. 47/2014, of July 28.
Failure to pay for the order within 4 days following the date on which it was definitively placed will result in its automatic cancellation.
In accordance with the provisions of Decree-Law no. 7/2004 of January 7 (as amended by Decree-Law no. 62/2009 of March 10 and Law no. 46/2012 of August 29) concerning e-commerce, JESUS & BAPTISTA reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of JESUS & BAPTISTA's computers, or when the contractual proposal is distorted upon reaching its destination, and the error concerns an essential element of the contract.
The Customer has the right to terminate the contract without incurring any costs within 14 (fourteen) days from the day following the day on which: (i) the Customer or a third party designated by them, other than the carrier, acquires possession of the goods or in the case (ii) in which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the last goods when the consumer has ordered multiple goods in a single order, and the goods are delivered separately.
In order to exercise their right of withdrawal, the Customer must communicate their decision to withdraw from this contract to JESUS & BAPTISTA by means of an unequivocal statement (e.g., a letter sent by mail, fax, or email).
If they so choose, the Customer also has the option of electronically completing and submitting the model withdrawal form or any other unequivocal declaration of withdrawal through the website www.jesusbaptista.com.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of the right of withdrawal be sent to JESUS & BAPTISTA before the end of the withdrawal period.
In the event of termination of this contract under the terms described, and the returned goods being in the prescribed conditions, all payments made, including delivery costs, will be refunded to the customer within 10 days from the date on which the order is returned to Jesus & Baptista after being informed of the Customer's decision to terminate this contract.
The Customer must return the goods without undue delay and no later than 14 (fourteen) days from the day on which they informed JESUS & BAPTISTA of their free withdrawal from the contract, and it will be considered to be complied with if the Customer returns the goods before the end of that 14 (fourteen) day period.
The Customer must bear the full cost of returning the goods in the event of exercising the right of free withdrawal from the contract.
If the Customer wishes to exchange items, they may go to JESUS & BAPTISTA's facilities or contact Customer Support at www.jesusbaptista.com, which will provide all information on the exchange process. The Customer should never send the items to JESUS & BAPTISTA without prior contact, as they will not be received.
JESUS & BAPTISTA does not accept the return or exchange of used items.
After contacting JESUS & BAPTISTA Customer Support and receiving return instructions, you may send us the item properly packaged with its original packaging to the following address:
JESUS & BAPTISTA – Gestão de Resíduos, Lda
Rua N. Srª de Fátima, 727
4535-217 Mozelos, S. Mª Feira
All items will be checked upon arrival at our service and only those that meet the return conditions will be accepted for exchange or return.
In the case of a return, if the customer opts for a refund, JESUS & BAPTISTA informs that the refund will only be issued after the product has been verified.
JESUS & BAPTISTA reserves the right to not accept items that do not meet these conditions.
Return Conditions
Shipping costs will always be charged to the customer, regardless of the reason for the return.
If the product(s) do not match the description provided and as specified in the sales invoice, the return will be accepted once the customer has made their claim within 14 days of delivery.
Non-conforming product
All non-conforming or misidentified products must be returned.
We will send a product with equivalent characteristics and price if it is in stock; however, if it is not possible, the purchase amount will be refunded to the customer.
Misidentified product(s)
If the error is on the part of J&B:
We will send a product with equivalent characteristics and price if it is in stock; however, if it is not possible, the purchase amount will be refunded to the customer.
If the error is on the part of the customer:
An invoice of 10% of the purchase amount, with a minimum of €10 and a maximum of €50, will be issued for packaging, handling, and logistics management costs.
In the case of possible compatibility of available parts (different models), we are not responsible for incompatibilities; therefore, the customer must always verify if the product they are purchasing is suitable for their needs. Otherwise, they will have to bear 10% of the purchase amount, with a minimum of €10 and a maximum of €50, for packaging, handling, and logistics management costs.
Consumer Arbitration Court
In accordance with article 18, paragraph 1 of Law no. 144/2015 of September 8th, it is informed that the competent alternative dispute resolution entity is:
CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
Telephones: +351 22 550 83 49/ +351 22 502 97 91
Fax: +351 22 502 61 09
E-mail address: cicap@cicap.pt
http://www.cicap.pt/
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21st, on online consumer dispute resolution, Jesus & Baptista informs its customers that, for consumer relations, an online dispute resolution platform is available on the official website of the European Commission for filing complaints online.
The link is provided: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
PRIVACY POLICY
This document outlines the terms under which JESUS & BAPTISTA, located at Rua N. Srª de Fátima, 727, 4535-217 Mozelos, S. Mª da Feira, registered with the Commercial Registry Office of Santa Maria da Feira under the unique tax identification number and registration number 506940713, informs about how it collects, uses and processes data and information of its users/customers through its applications. The rules for data collection, use and processing are in compliance with national legislation and the General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016.
JESUS & BAPTISTA values the privacy of its users/customers as well as the personal data submitted by them, and is responsible for the website jesusbaptista.com.
We request that users/customers carefully read this Privacy Policy to understand the data collected, the purposes of the collection, the processing of the data and their rights.
This Privacy Policy applies to data collected and processed in the context of users/customers' interaction with the JESUS & BAPTISTA website.
Ways of collecting data from JESUS & BAPTISTA's users/customers:
JESUS & BAPTISTA collects data from its users/customers through the following platforms:
User/customer registration on the website;
Newsletter subscription on the website;
User/customer contact via email to info@jesusbaptista.pt.
Data that JESUS & BAPTISTA collects from its users/customers:
Identification and contact: name, email address, phone number and other fields present in forms.
Technical information about computer devices: operating system, resolution, software, search engine or mobile device used to access the website.
Anonymous information: registration of activity and navigation on the website.
Data of minors
JESUS & BAPTISTA does not intentionally collect (nor can it distinguish) data from minors under the age of 16. However, if it becomes aware that data has been collected from minors, it will immediately delete it.
Use of collected data
JESUS & BAPTISTA uses the data collected for the following purposes:
Provision of its services to the user/customer;
Provision of support to the user/customer;
Compliance with contractual and legal obligations;
Provision of information and content of interest to the user/customer;
Improvement of the website's functioning, including the management and prioritization of content.
Data Transmission
JESUS & BAPTISTA does not transmit user/customer data to other entities.
Data Breach
JESUS & BAPTISTA is not responsible for the content accessed through any hyperlink that leads the user/customer to navigate outside the jesusbaptista.com domains, provided that such hyperlinks are the responsibility of third parties.
JESUS & BAPTISTA uses various technical and organizational measures of technological protection against attacks on users' personal information and only subcontracts service providers that guarantee the same level of protection.
The violation, or attempted violation, of databases obtained through said websites will result in the immediate judicial responsibility of the offender(s).
Data Subject Rights
Users/customers may exercise their rights for the contacts of the data controller of JESUS & BAPTISTA referred to below in this Privacy and Cookies Policy.
Users/customers of JESUS & BAPTISTA hold and can exercise the following rights regarding their personal data:
Right to Information - at the time of collection or processing, the data subject has the right to be informed about the purpose of the processing, the data controller, entities to which their data may be communicated, access and rectification conditions, and which data is mandatory and optional.
Right of Access - the data subject has the right to access their data, without restrictions or delays, as well as to know the available information about the origin of the data, processing purposes, and communication to third parties. They may request an archive of data HERE.
Right of Rectification - the data subject has the right to demand that the data about them is accurate and current, and may at any time request their rectification from the data controller of JESUS & BAPTISTA. They may request a data rectification HERE.
Right to Erasure - the data subject has the right for their data to no longer be processed, erased, and deleted, under certain conditions, in the event of:
No longer necessary for the purpose for which it was collected
Withdrawal of consent or objection to processing
Non-compliance with legal provisions
They may request a data deletion HERE.
Right to Limitation of Processing - the data subject has the right for their personal data to be limited only to the essential for the purpose of processing.
Right to Data Portability - the data subject has the right to receive their data or to request their transfer to another entity that becomes the new data controller (only if technically possible).
Right to Object - the data subject has the right to object, at their request and free of charge, to the processing of their personal data for direct marketing purposes or any other form of prospecting and for their personal data to be communicated to third parties, except as otherwise provided by law.
Right to Knowledge of Data Breach - the data subject has the right to be informed if there is any security breach that compromises their data.
Right to Complain to the Supervisory Authority - the data subject has the right to complain not only to the data controller of the company but also to the supervisory authority, the National Data Protection Commission.
Data Retention Period
The data collected is processed for the period strictly necessary for the specific purpose of each one.
Identification data of registered users/customers are kept while their relationship with the user/customer is maintained. Therefore, they will remain until the user/customer proceeds to delete their registration with JESUS & BAPTISTA or requests its deletion/cancellation of their subscription.
Data Controller
Any aspects related to the processing of personal data and the exercise of data subjects' rights should be directed to the following contacts:
JESUS & BAPTISTA
Rua N. Srª de Fátima, 727
Mozelos, S. Mª da Feira
Or via email to the address: info@jesusbaptista.pt
Final Considerations
JESUS & BAPTISTA is not responsible for the content of user/customer comments, so any personal data disclosed by a user/customer in this context will be promptly deleted when JESUS & BAPTISTA is notified of the disclosure of such data.
JESUS & BAPTISTA reserves the right to change its Privacy Policy, Cookie Policy and Terms and Conditions described on this page, so we advise frequent visits to this address. We consider that users are aware of these policies when browsing our website jesusbaptista.com
Last revision date: 09/05/2023
COOKIE POLICY
This document explains the terms in which JESUS & BAPTISTA, headquartered at Rua N. Srª de Fátima, 727, 4535-217 Mozelos, S. Mª da Feira, registered in the Commercial Registry of Santa Maria da Feira, under the unique corporate and registration number 506940713, uses cookies that allow to improve the user's performance and browsing experience. Any internet browser allows the user to accept, refuse or delete cookies, through the browser's own settings. If you choose to disable cookies, some website services will no longer work, affecting your browsing experience on the websites.
What are cookies?
Cookies are short text files with relevant information that your browser processes when a site is visited by a user.
Placing cookies helps websites recognize the user's device (tablet, desktop, mobile, etc.) every time they visit us. Cookies retain only information related to their preferences, not revealing personal data.
To optimize your browsing experience as much as possible, we recommend that you do not disable cookies. They increase response speed in navigation.
Types of cookies
There are several types of cookies with different characteristics and functions. They are:
Essential cookies - They are very important to access specific areas of the website, allowing for correct navigation.
Functionality cookies - Functionality cookies allow user preferences to be saved when visiting websites. This way, it is not necessary to customize the website every time you visit it.
Analytical cookies - This type of cookies allows to analyze how users use the website, know the most popular pages and monitor its performance, enabling to understand possible error messages on the website. Personal information will never be disclosed.
Also, regarding validity, there are two types of cookies:
Permanent cookies - These are cookies that are stored on access devices (computer, mobile, smartphone, or tablet), at the level of the internet browser (browser), and are used whenever the user/customer visits JESUS & BAPTISTA website again. In general, they are used to direct navigation according to the user's interests, allowing JESUS & BAPTISTA to provide a more personalized service.
Session cookies - They are temporary cookies, which are generated and available until the session is closed. Next time the user/customer accesses their internet browser (browser), cookies will no longer be stored. The information obtained allows to manage sessions, identify problems and provide a better browsing experience. Users/customers may disable part or all of the cookies at any time. To do so, they should follow the instructions presented on the "Manage the use of cookies" page. By disabling cookies, JESUS & BAPTISTA website may not function properly.
JESUS & BAPTISTA may also use cookies in the opening of newsletters/emails, for statistical purposes, and to know if they are opened and verify clicks through links or advertisements within the newsletter. The user/customer always has the possibility to disable the sending of newsletters/e-mail through the specific option in the footer of the same.
Last revision date: 09/05/2023
